Please review these Terms & Policies carefully before using Ozzoro services.
Last updated: June 2025
These Terms & Policies govern your use of Ozzoro’s private hire and transportation services. By booking with Ozzoro, you agree to be bound by these terms.
All bookings must be made in advance through our website, mobile app, or by telephone. A booking is confirmed only when you receive a confirmation from Ozzoro. We reserve the right to decline bookings at our discretion.
Payment can be made by card online, through the app, or by cash where agreed in advance with the driver. Prices are as quoted at the time of booking. Additional charges may apply for waiting time, parking, or route changes.
Cancellations made more than 24 hours before the journey will incur no charge. Late cancellations may be subject to a cancellation fee. No-shows will be charged in full.
Passengers are expected to behave respectfully toward our drivers. Ozzoro reserves the right to refuse or terminate service where passenger conduct is deemed inappropriate or unsafe.
Ozzoro will not be liable for delays caused by traffic, adverse weather, or events beyond our reasonable control. Passengers are responsible for their own belongings during journeys.
Items left in vehicles will be held for a reasonable period. Please contact us promptly if you have lost property. A charge may apply for the return of lost items.
Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
For questions regarding these Terms, please contact us at info@ozzoro.co.uk.
