Find answers to common questions or get in touch with our team.
We are here to help. Browse the frequently asked questions below or contact our support team directly.
You can book online through our website, via the Ozzoro mobile app, or by calling our team directly.
Yes. Ozzoro is a pre-booked private hire service. You can schedule rides days or weeks ahead of your journey.
You can cancel a booking through the app or by calling our team. Cancellations made more than 24 hours before the journey are free of charge.
Yes. All Ozzoro drivers are fully licensed private hire drivers and have undergone background checks.
Yes. We offer pre-booked airport transfers to and from all major UK airports including Heathrow, Gatwick, Bristol, Stansted, Luton, and Birmingham.
Our fleet includes saloon cars, estate cars, executive vehicles, 7 and 9-seater minibuses, and wheelchair accessible vehicles.
We accept card payments online and through the app. Cash payments can be arranged in advance with the driver.
Absolutely. You can book a journey for any passenger and provide their pickup details during the booking process.
Yes. We offer dedicated corporate accounts with priority booking, monthly invoicing, and a dedicated account manager.
We monitor flight arrivals for airport transfers. If your flight is delayed, your driver will adjust accordingly at no extra charge.
Our support team is available 24/7 to assist you with any questions or concerns.
